![]() ![]() You can also work with Microsoft’s Support to troubleshoot the problem with the old account if preferred. This is somewhat common, and the easiest fix is to move any user-specific files that you wish to keep from the old user account to the new admin account. If it doesn’t occur on the new admin account, this could indicate damaged or missing Windows system files or an issue with how the old user account is configured. If the behavior continues, does it also occur on a new administrator account? Delete any, Blizzard, and/or Blizzard Entertainment folders. Can’t open the desk top version for wow or Sweden. Small icon in pop-up on system tray appears, but cannot be openned. Repeat the process for %APPDATA%, %TEMP%, and %PROGRAMDATA%. login window appears, it does not open fully.Troubleshooting steps to help you connect to the desktop app. Delete any, Blizzard, and/or Blizzard Entertainment folders. What to do if you cannot change the email or phone number that shows on the login screen because the field is greyed out. Press Windows Key + R and type: %LOCALAPPDATA%.For example, when I try to install COD: MW I get stuck at the screen Call of Duty: MW Installation popup with the loading indicator in the bottom right spinning indefinitely. If you don’t see all 3 folders in each location, that is okay-just delete the folders you have): After installing the desktop app when I go to install any game I get stuck at the install screen. It happened every time, with 3 phone numbers. It told me it sent a code to my phone number, but it didn’t. So I went to my Blizzard account and tried to add my phone number. And when I tried to play it, it told me I needed to add a phone number to my Blizzard account. Next (before re-installing) let’s delete any, Blizzard, and/or Blizzard Entertainment folders in the Windows temporary file locations below. I recently bought Call Of Duty Modern Warfare (2019). Uninstall the Blizzard App (skip Step 6 for now, we will re-install later). I recommend first re-installing the Desktop App to rule out the possibility of local corrupted files causing this: We appreciate you taking the time to reach out to us with this information. ![]()
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